Do you ship to where I live?
Yes! We ship all over the world. If you can receive postal mail where you live, chances are we can ship goods to you.
How much will it cost to ship my order / how much will customs be?
We ship all orders based on weight. The easiest way to obtain a shipping quote is to add the items you want to a shopping cart and let our software do the math for you.
We cannot give quotes on customs or VAT because it is impossible to keep track of all that data for every country in the world. These rates are based on the declared value of the package, and sometimes the value of the shipping as well. To get a customs estimate, figure out the total cost from us (price of your order plus shipping) and ask your local postal authority using that number.
My order didn't go through, but my bank says there's a charge on my credit card. What's up with that?
When a merchant receives an order, they send a request for authorization to the bank that issued your credit card. The bank sets aside the requested funds without transferring them anywhere until the actual request is sent by the merchant's bank. Once the request is received and verified, your bank transfers the funds to the merchant's bank. If the transaction does not go through for some reason, no authorized request will be sent and the funds will be made available again in 2-4 business days.
This situation also applies to multiple attempts at payment. If you try 3 times to pay for an order (due to errors in the information you enter on our secure form) and only 1 of those goes through, the other 2 transactions will show on your bank's records until they disappear for lack of authorization.
In either case, the thing to look for is a confirmation email from Sphere Planet. This email will contain an order/invoice number and a summary of your order. If you are concerned about receiving more than one order, check the totals in this email to make sure they are correct. If your payment did not go through, you should not receive an email from us so chances are your order did not go through. Don't forget to check your spam mailbox before assuming your order didn't go through!
When in doubt, please don't hesitate to check with us. We can tell you the status of your order and payment in a few moments.
What is the right size contact juggling ball for me?
In general, you want the largest ball that you can comfortably hold in your hand. The larger the ball, the slower it will roll and therefore the easier it is to control. For most people, this is a ball between 3 and 4 inches in diameter. The accepted "standard size" for acrylic balls is 3 inches, though nobody is exactly sure why.
How did you come up with the name Sphere Planet?
The story is one of nerdity and creativity. We tried a number of domain names as ideas, and we liked how sphereplanet.com looked, so that's what we chose. Yes, it's a total nerd moment, we admit it. But we also like the way it turned out since it allows us to be all science-fictiony.
Web design by Neon Husky. Email our webmaster
© 2008 Sphere Planet, all rights reserved